Sunset Outdoors Warranty Policy

At Sunset Outdoors, we stand behind the quality and craftsmanship of our custom fishing rods. We are committed to ensuring your satisfaction and confidence in our products. To provide you with peace of mind, we offer the following warranty on our custom fishing rods:

Five-Year Warranty

All custom fishing rods purchased from Sunset Outdoors are covered by a five-year warranty from the date of purchase. This warranty covers any defects in materials or workmanship under normal use and conditions. If your rod fails due to a defect covered by this warranty, we will repair or replace it at no cost to you, excluding shipping costs.

Limited Lifetime Warranty on Select Blanks

In addition to our five-year warranty, some of the rod blanks we use offer a limited lifetime warranty against defects. This warranty is provided by the blank manufacturer and covers defects in materials and workmanship for the life of the rod. Please refer to the specific warranty details provided by the blank manufacturer for more information.

Warranty Coverage Details

• What is Covered: Defects in materials and workmanship under normal use and conditions.

• What is Not Covered: Damage caused by misuse, abuse, neglect, accidents, fire, or unauthorized modifications or repairs. Normal wear and tear, cosmetic damage, and damage from improper care are also not covered.

• Original Owner: The warranty is only eligible for the original owner of the rod and is not transferable.

• Shipping Costs: Customers are responsible for all shipping costs associated with warranty claims. This includes shipping the rod to us for inspection and any return shipping after repairs or replacement.

Product Registration

To activate your warranty, you must register your custom rod within 30 days of purchase. Registration is quick and easy, and it ensures that your rod is covered under our warranty policy. Simply visit our product registration page and fill out the rod form with your purchase details and contact information.

How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team using the warranty form below and provide a description of the issue. Please have your proof of purchase ready for when we contact you.

2. Inspection: We may request that you send the rod to us for inspection to determine if the issue is covered under warranty. Customers are responsible for shipping costs to send the rod for inspection.

3. Repair or Replacement: If the issue is covered by the warranty, we will repair or replace the rod. Return shipping costs will be the responsibility of the customer. For non-warranty repairs, we will provide a cost estimate before proceeding.

Additional Information

For more information on our warranty policy or to start a warranty claim, please contact our customer service team using the contact form below. We are here to assist you and ensure that you continue to enjoy your fishing experience with a high-quality, reliable custom rod from Sunset Outdoors.

Non-Warranty Repairs

For damages not covered under our warranty policy, Sunset Outdoors offers repair services at a reasonable cost. Please contact us for a quote and further instructions on sending your rod in for repair.

Customer Satisfaction

Our goal is your complete satisfaction with our products and services. If you have any questions or concerns about our warranty policy, please do not hesitate to contact us. We value your feedback and strive to continually improve our offerings.

Thank you for choosing Sunset Outdoors. We look forward to being a part of your memorable fishing adventures.

THESE WARRANTIES COVER DAMAGE TO THE ROD CAUSED BY DEFECTS IN MATERIALS OR WORKMANSHIP ONLY; ANY DAMAGE FROM MISUSE, ABUSE, OR TAMPERING OUTSIDE NORMAL USE, OR DAMAGE FROM REPAIRS NOT DONE BY THE SUNSET OUTDOORS WARRANTY DEPARTMENT IS NOT COVERED.

These warranty Terms and Conditions are subject to change at any time without notice.

Warranty Contact

Feel free to reach out to us with any questions.